Where are they now?
Monday, December 20, 2010 at 9:19PM So the saga of the Dell Venue Pro continues on. Here are the facts at the moment -
1) Returned the one I purchased on 11/8 for a fully working unit.. Well that did not work and none of the units at the MS store would take a SIM card so ended up walking out with a “loaner” HD7. Was told when they got phones in I would be called and could exchange no matter how long it took. All in all Microsoft Store has given me 1.5 years of Zune service now.
2)Ordered a 16GB model from Dell on 12/1 assuming that I would get a call from the MS store long before this came in but wanted to make sure I got something. Was already starting to dislike the HD7.
3) Seems orders are shipping for some direct from Dell. I call the MS store and they still have no word on getting phones back for the people who purchased on 11/8.. Let me do some math.. Hmm.. that seems to be over a month ago.. And hey wait.. Why are the people who ordered almost a month later getting their phones first?
4)My ship date comes and goes and I get an email pushing the ship date back to next year. WHAT? Seems if they had no intention of shipping the product they should not have been giving out ship dates. After more blogs pick up the story Dell comes back with some un-official sounding excuse that they are working to get orders out and they have had problems but are looking into them.. what does this mean exactly. Sounds rather like they are avoiding the question.
5)Chaos takes over the forums where people are trying to figure out what the heck Dell is doing. Some people who ordered after the first of December are getting ship notices.. Anyone heard of first come first served.. Dell blogger then states not to worry.. If you ordered before the 14th you will have your order before Christmas.
6)As the last few days before Christmas hit people are freaking out. EDD dates for many still show next year and now it seems that some who ordered much past the first are getting their phones. My order from Dell still says I will not get anything till next year. I am OK with that but the Dell blogger keeps telling people that phones are shipping and not to worry. Certainly keeps with the company line till the bitter end.
I will post an updated as Christmas draws near. I understand that this is far from a life and death issue but it seems that some major press should call Dell out on this type of thing..
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